Terms of Use

DreamBench is operated by DreamLabs Private Limited (UEN 202642436W), a Singapore company at 21 Simei Street 4, #12-39, Double Bay Residences, Singapore 528717 (we, us, or our). These Terms govern your use of dreambench.ai and our related applications and services (Service).

You agree to these Terms when you expressly accept them during registration or purchase. If you use DreamBench for an organization, you confirm that you can accept these Terms on its behalf. Our Privacy Policy explains how we handle personal data; acknowledging it is not consent to optional marketing or tracking.

1. Your account

You must be at least 18 and legally able to enter this agreement. Provide accurate account information, protect your login credentials, and tell [email protected] promptly about suspected unauthorized access. Each login is for one person. Purchasing a plan for business use does not by itself provide shared workspaces, team administration, or permission to share login credentials.

You are responsible for use you authorize and reasonable account-security precautions, but not automatically for activity caused by our breach. Do not create multiple accounts to obtain extra promotional credits or evade restrictions. You may use the Service only where permitted by applicable law and supported by our providers, including applicable sanctions and export controls.

2. What DreamBench provides

DreamBench uses AI and third-party providers to plan, generate, and edit audiovisual content from your instructions and uploads. Available features and limits are described for your plan. Models may change, and preview features may be less reliable.

We will provide the Service with reasonable care and skill. We do not guarantee uninterrupted access, a particular creative result, or permanent availability of every model. If we materially reduce an existing prepaid service, we will give reasonable notice where practicable and allow you to cancel the affected service with a refund for its unused prepaid portion. Provider outages do not remove mandatory remedies.

3. Prices, subscriptions, and credits

Your order. Our paid plans are Starter, Plus, Ultra, and Studio, billed in US dollars (USD) either monthly, with a monthly credit allowance, or yearly, paid upfront for the year with the year’s credits given upfront. Prices, applicable taxes, features, allowances, and material credit rules shown and accepted before purchase form part of your order. We email you a confirmation of your plan, its renewal term, and how to cancel. There is no separate launch bonus. Ultra and Studio subscribers may buy additional credits as one-time top-ups; their price, quantity, and expiry are shown before purchase.

Renewal and cancellation. Paid subscriptions renew automatically, every month or every year according to the plan you chose, until you cancel, with the express authorization for recurring charges you give at checkout. For a yearly plan, we email you a reminder at least 30 days before each renewal. You can cancel online at any time in DreamBench: Account menu → Manage billing → Cancel plan. Canceling stops the next renewal; your plan stays active until the end of the period you have paid for, and that period’s charge is not reversed. If we close your account at your request, we cancel your subscription first. Contact [email protected] if you cannot access cancellation or need help. We email you a confirmation when you cancel, and provide any additional notices or cancellation methods required by law.

Credits, rollover, and expiry. Plan credits roll over. On monthly billing, you can hold up to 3 months of your plan’s monthly credits; at each renewal, plan credits above that limit expire. A yearly plan’s credits are given upfront for the year and last until your next yearly renewal, when any that are left expire. When a cancellation or downgrade takes effect at the end of a paid period, your unused plan credits expire. Free sign-up credits do not expire while you have no plan; once you subscribe, they count as plan credits. Top-up credits sit outside the limit, are used after your plan credits, and expire 3 months after your latest top-up; they stay usable if your plan ends. Account deletion ends access to remaining credits. Credits are not redeemed for cash except where required by law or expressly provided here.

Plan changes. An upgrade takes effect as soon as you confirm it on Stripe’s secure page: a new billing period starts that day, you are charged the new plan’s full price for it without proration, and the new plan’s credits are added to your unused credits (the rollover limit applies again at your next renewal). A downgrade, or a switch from yearly to monthly billing, takes effect at the end of your current paid period, with no change to your billing date and no refund or proration; your unused plan credits expire then, and the new plan’s credits are added.

Credits and unsuccessful requests. Credits permit use of specified features; they are not cash, an investment, or transferable property. The applicable generation cost, or an explained estimate and maximum authorization, is shown before you start. We will not exceed that authorization without your agreement. If a request fails or a safety system blocks it, its credits are returned automatically. If only part of a request is delivered, the credits for the missing part are returned. If you cancel a request, its credits are not returned unless the product tells you otherwise when you cancel. This does not exclude remedies for our breach or a failure to supply the contracted service. Where mandatory law requires repeat performance, a price reduction, a refund, or another remedy, we will provide it; credits cannot replace a cash refund to which you are legally entitled. Report a failed request or disputed deduction to [email protected].

Price and allowance changes. Upgrade charges require your agreement. Subscription price increases or reductions in purchased allowances apply no earlier than the next renewal after at least 30 days’ notice, or longer where required. Generation costs may change prospectively, with the new cost shown before you authorize a generation; material reductions to prepaid service remain subject to section 2. Previously granted Output rights are not retrospectively removed.

Payments and refunds. Stripe processes payments. Subscription fees and top-up purchases are non-refundable, except where a refund is required by law or expressly provided in these Terms. We do not offer discretionary refunds for cancellation, downgrade, unused credits, or a change of mind; canceling a yearly plan stops its next renewal but does not refund the rest of the current year. This does not exclude remedies for unauthorized charges or defective, undelivered, or misdescribed services. We may retry an authorized failed payment or suspend unpaid features after appropriate notice. Contact us about billing errors; doing so is not a condition on lawful payment disputes.

EU/EEA and UK consumer withdrawal, where applicable. You ordinarily have 14 days from entering a distance service contract to withdraw without giving a reason, subject to applicable law. Notify [email protected] or our registered address with a clear statement identifying your contract. The optional form in section 10 may be used. Where applicable, use any online withdrawal function we make available, or contact us by email or post.

Starting a subscription or receiving credits does not itself waive withdrawal rights. Early service supply requires the express request required by law. If you then withdraw, we may charge only a lawful proportionate amount for service actually supplied, calculated against the agreed contract; we cannot make a deduction where required information or authorization was missing. Any separately supplied digital-content waiver requires the specific consent, acknowledgment, and confirmation required by law. Downloading one Output does not automatically waive rights for the whole subscription. Withdrawal refunds are made within 14 days of notice, or sooner where required, using the original payment method unless otherwise lawfully agreed.

4. Your content and AI outputs

Inputs are your prompts, scripts, media, and other submissions. Outputs are the material generated in response. You keep your existing rights in Inputs. As between you and DreamLabs, we assign you our transferable rights, if any, in Outputs. To the extent an assignment is ineffective, we grant you a worldwide, perpetual, royalty-free license to exercise those rights, including for commercial purposes. This does not create copyright where none exists or transfer rights belonging to someone else.

Commercial use. Subject to these Terms, applicable law, and any model- or asset-specific restrictions clearly disclosed before generation, you may use Outputs for personal and commercial purposes, including advertising, monetized content, and work delivered to clients. We impose no separate commercial-use upgrade requirement. Cancellation does not remove rights already granted in Outputs. This permission does not guarantee copyright protection, exclusivity, or clearance of another person’s copyright, trade mark, likeness, voice, or other rights. Protection depends on the type of work, human contribution where relevant, and applicable law.

You grant us a non-exclusive, worldwide, royalty-free license to process, store, adapt, transmit, and display your content only as needed to provide and support the Service, protect it, investigate abuse, or comply with law. We may authorize contracted providers to perform those functions. Projects are private by default; we do not currently offer public project links, a public gallery, or collaboration/sharing features. We will not use your non-public content in public showcases or advertising without separate permission. We do not use customer Inputs or Outputs to train or fine-tune AI models. Any future optional training program would require separate opt-in permission. Provider handling is explained in our Privacy Policy.

Access to non-public content is limited to authorized people and providers with a relevant need. The processing license ends when no longer needed for these purposes, subject to the limited lawful retention described in the Privacy Policy. Keep your own copies of important Outputs.

You must have the rights and permissions needed for your Inputs and intended use, including informed permission for a real person’s likeness or voice to be processed and depicted using AI. Outputs may be inaccurate, similar to other works, non-exclusive, or unprotected by copyright. Review them and obtain necessary third-party permissions before publication. We do not guarantee commercial clearance or that Outputs cannot infringe others’ rights.

5. Acceptable use and complaints

Do not use DreamBench to:

• Create sexual content involving anyone who is or appears under 18, whether real or generated, or otherwise exploit or endanger children.
• Create pornography, non-consensual intimate images, unauthorized real-person depictions, deceptive impersonation, or false endorsements. Uploads or depictions of real people under 18 are prohibited.
• Commit fraud, fabricate evidence (including fake CCTV, bodycam, or news footage presented as real), mislead voters, create deceptive depictions of election candidates, political parties, or public officials, generate fake testimonials, infringe rights, reveal unauthorized confidential information, threaten, harass, stalk, or doxx anyone.
• Promote terrorism, violent extremism, hateful abuse, self-harm, gratuitous cruelty, or other unlawful activity.
• Upload unnecessary sensitive information, including medical records, government identification numbers, payment credentials, or data for biometric identification, without a separately agreed lawful arrangement.
• Bypass safety or billing controls, abuse credits, attack the Service, scrape it, automate access through unsupported methods, resell account access, or reverse engineer protected non-public components except where law permits.

You may supply permitted finished Outputs to clients. Follow model-specific restrictions disclosed before use and do not remove required AI-origin marks. Where a model requires acceptance of additional provider terms, we identify and make those terms available before use; they apply to that model alongside these Terms, subject to mandatory law. Disclose synthetic content when required by law or publication-platform rules, and do not present it deceptively as authentic footage. We remain responsible for AI-transparency duties that apply to us.

Report harmful content or intellectual-property concerns to [email protected], using the subject “Abuse report” or “IP complaint”. Provide a project/request identifier or other available locator and explanation. For an IP complaint, also identify the work/right, your authority to complain, and contact details. We may request necessary further information, restrict material, and apply relevant statutory procedures and deadlines. Reports can be made without an account. Request review of an account or content decision through the same address.

6. Our intellectual property

We and our licensors own the Service’s software, workflows, branding, and supplied materials, apart from your content. You may use the Service for its intended purpose while entitled to access. Templates and sample assets remain subject to their disclosed licenses; do not sell them as standalone assets or imply that we endorse you. Feedback does not authorize use of your personal data or confidential content beyond these Terms and the Privacy Policy.

7. Responsibility and liability

Except for our express promises and non-excludable legal duties, we do not warrant that Outputs are accurate, unique, suitable for every purpose, legally protectable, or free of third-party claims.

Nothing limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot lawfully be limited. Consumers retain mandatory rights and remedies; the business cap below does not apply to them.

For business users, subject to those exceptions and applicable law, neither party is liable to the other for indirect or consequential loss. Our aggregate liability is limited to the greater of US$100 and the Service fees you paid in the 12 months before the event giving rise to the claim. This does not reduce promised refunds or override mandatory law, applicable data-transfer clauses, or a separately agreed contract.

Business users will cover reasonable third-party claims and defense costs to the extent caused by their unlawful Inputs, unauthorized use of others’ rights, or material breach of section 5. This does not cover loss caused by our breach or negligence. We will notify you, mitigate loss, allow reasonable defense participation, and obtain your approval for settlements you must fund or that impose obligations on you. This paragraph does not apply to consumers.

8. Closing accounts and changing these Terms

You may request account closure at [email protected]. We may restrict or close an account for material breach, genuine safety/security risk, unlawful use, lawful directions, or unresolved non-payment, with notice and a chance to remedy where practicable. If we close an account for convenience or discontinue the Service, we will normally give 30 days’ notice, allow export where lawful and practicable, and refund unused prepaid service. Remaining credits and refunds follow the order terms and mandatory law; they are not automatically forfeited in every circumstance.

We will ordinarily give 30 days’ notice of material adverse amendments. Law or urgent security needs may require shorter notice. Changes do not retrospectively reduce Output rights or purchased benefits. If an adverse change materially affects your prepaid service, you may terminate that service and obtain a refund for its unused portion. We obtain fresh agreement where required. Rights and duties continue after closure only as needed for their purpose; content use and retention remain limited.

9. Business data and legal matters

Where we process personal data on an organization’s behalf, any binding data-processing terms required by law must be agreed before that processing begins. Contact [email protected] to arrange them. A separately agreed data-processing contract governs that processing; this paragraph is not itself a complete processor agreement.

Singapore law governs these Terms, subject to mandatory consumer protections in your country of residence where applicable. Singapore courts have exclusive jurisdiction except where applicable law gives consumers other courts or remedies. Contact [email protected] to discuss disputes; this does not restrict urgent relief, complaints to authorities, or legal deadlines.

These Terms and the order details accepted at purchase govern the Service, subject to mandatory law and any separately agreed contract. Required transfer clauses take priority. If one provision is unenforceable, the remainder continues where lawful. Non-parties have no enforcement rights under Singapore’s Contracts (Rights of Third Parties) Act 2001, without limiting mandatory rights under other laws or applicable transfer clauses. Business transfers must preserve applicable customer and data-protection rights.

10. Contact

DreamLabs Private Limited (UEN 202642436W)
21 Simei Street 4, #12-39, Double Bay Residences, Singapore 528717

Support, cancellation, account closure, privacy requests, complaints, and legal matters: [email protected]. Use a subject line identifying your request so it can be routed appropriately.

Our Data Protection Officer handles privacy requests sent to this address.

Optional withdrawal form: Send to our registered address or [email protected]: “I/we withdraw from the following service contract: [service/order reference]. Ordered on: [date]. Consumer name(s): [name]. Address(es): [address]. Account email: [email]. Date: [date].” Include a signature only for a paper form. Any other clear withdrawal statement is also accepted.